FAQ (Frequently Asked Questions)

Does ActiveExit require product activation or license validation?

No, ActiveExit does not require product activation or license validation. You only need to enter your license key into the program after you have purchased a license for its business use, that's all. You can reinstall the software and enter your license key in it whenever you want, any number of times (assuming you are not installing the product on more computers than included in your license, of course).

Can I use the same license key to install ActiveExit on several computers?

Yes, you can use the same license key, provided that you are installing it on no more computers than included in your license. Please refer to the file License.rtf (installed along with other files of ActiveExit) for the detailed description of the terms of using this software on more than one computer.

How do I enter the License Key?

If you use ActiveExit at home, on a personal computer that you don't use for any business-related tasks, then no license key is needed: the personal use license is already included in the file that you have downloaded from our web site.

If you have purchased a business license, use the configuration utility of ActiveExit: just press the About button and then click on the Enter License Key button.

If you use ActiveExit on a domain controller to manage a GPO, then you only need to enter your license on the domain controller, and it would be saved to the GPO along with other ActiveExit settings, to be distributed to the client computers.

Note that if the Enter License Key button is disabled, it means that the computer is managed via a GPO. In such a case, login to ActiveExit on the server, and use the Manage button to open the GPO, then use the Enter License Key button to enter your license information. Don't forget to press the Apply button after that, too, to make sure the updated license is saved to the GPO.

IMPORTANT: When entering your license information, make sure you are entering the Licensed To name and the license key exactly as they are shown on your license certificate, including all capitalization and punctuation. Otherwise, ActiveExit may not accept the license key or may not register your information properly. You may wish to copy and paste the name and key from our message into the form, to avoid typos.

Can ActiveExit be used with the limited user accounts?

Yes, it can. The installation and configuration of ActiveExit must be done by the administrator, but after ActiveExit is enabled, it can monitor and logoff any user account, including the non-administrators and guests.

Can ActiveExit force the computers to sleep or hibernate?

Yes, ActiveExit offers an option to shutdown, sleep, or hibernate the computer if no user logs in to Windows during the specified number of minutes. An alternative is to create an appropriate power plan (using Windows Control Panel) that would cause the computers to sleep or hibernate after a timeout.

How can I determine why ActiveExit did not log off a user it was supposed to log off?

Open Event Viewer (on the Administrative Tools menu of Windows) and examine the events reported by ActiveExit service in the Application category. (You may want to filter the events by the source ActiveExit.) Very often the reported events provide enough information to determine why a particular user session has not been terminated when it became inactive. If that does not solve the mystery, get more troubleshooting tips.

Can I use an ADM file to manage a GPO instead of the ActiveExit configuraiton utility?

Theoretically yes, it's possible to use the ActiveExit.ADM file (included in the Zip archive of the ActiveExit Administrator Kit) to manage the settings in the GPOs, however we do not support such use. Instead, you should use the ActiveExit configuration utility to edit the GPOs. We provide the ActiveExit.ADM file for reference only.

How can I minimize the possible user data loss?

Since ActiveExit terminates the inactive user sessions unconditionally, there is a possibility that any unsaved changes to the user's documents can be lost when ActiveExit logs off the users from their accounts. To minimize the possibility of such loss, make sure that the users only use applications that offer the auto-save feature. For example, some Microsoft Office applications offer the option of periodically saving the document changes, even if the user is away from the computer. If you set up such an auto-save period shorter than the inactivity period used by ActiveExit, then the changes to the user documents would be saved before the automatic logoff would occur.

Is ActiveExit available in languages other than English?

At the time of this writing ActiveExit is only available in English, sorry. However, you can use its configuration utility to set up custom messages to be shown to the end users, so you can enter the translated messages there.

How can I get a printed version of this guide?

This user's guide is available online in the printer-friendly format:

https://www.winability.com/active-exit/users-guide-printable.htm

Open the link above in your web browser and use the web browser's Print command to print it out on your printer.