Dear Valued Customer,

We apologize for any inconvenience you may have experienced with our software. If you would like us to try to help, please contact us with the description of the problem.

We offer 30 day unconditional money-back guarantee on licenses for up to 5 computers/users. If you are not satisfied with a product for any reason, please use the form below to request a refund.

Please note that certain items are not refundable, such as:

  • Orders more than 30 days old.
  • Software licenses for more than 5 computers or users.
  • Orders paid with a cryptocurrency such as Bitcoin.
  • The cost of the optional CD-ROM and its shipping (We can only replace a defective CD-ROM).
  • Orders from customers who have previously requested refunds from us.

Which product of ours you are requesting a refund for:

Your Order Number: (Please refer to our email order confirmation)

Please tell us why you are requesting the refund: (English language only, please. Online translation service).

Statement of Intellectual Property Destruction

I understand that once a refund is issued, my license key will be deactivated and the software may stop working. I agree to take the necessary measures to delete and destroy the intellectual property for which I am requesting the refund. I understand that any continued use of the software product would constitute willful copyright infringement for which I may be liable for civil damages of up to $100,000.

Type your full legal name in leiu of signature:


Your email address:
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To ensure prompt handling of your request, please verify that the information you have entered above is complete and accurate.