Troubleshooting ActiveExit

If ActiveExit does not seem to be working properly, check the following:

If you've changed a setting of ActiveExit but it does not seem to take effect, remember that any currently active user must log off and then log back on to Windows. Only then the new setting should take effect.
If you've selected to manage the local computer, but all boxes are grayed out, it means that this computer is set up to be managed via a GPO. In such a situation, select to manage the GPO to make the changes to the settings, instead of trying to manage the computer directly.
Open Event Viewer (on the Administrative Tools menu of Windows) and examine the events reported by ActiveExit service in the Application category. (You may want to filter the events by the source ActiveExit.) Very often the reported events provide enough information to determine why a particular user session has not been terminated when it became inactive.
Verify that ActiveExit service is running.
Run the configuration utility of ActiveExit and see if its Status area contains a warning message. Verify that the Enable ActiveExit box is checked or that the GPO state is set to Enabled.
If the user inactivity time is not detected by ActiveExit, it could be that some software running in that user's account simulates user activity. To check for that, enable a screensaver for that user and see if it gets activated. If not, locate the culprit.
Make sure that the latest Windows updates (including service packs, if any) are applied to your system installation.

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