If ActiveExit does not seem to be working properly, you may want to check the following:

• Open Event Viewer (on the Administrative Tools menu of Windows) and examine the events reported by ActiveExit service in the Application category. Very often the reported events provide enough information to determine why a particular user has not been logged off when it became inactive.

• Verify that ActiveExit service is running.

• Run the configuration utility of ActiveExit and see if it's Status area contains a warning message. Check that the Enable ActiveExit box is checked.

• If the user inactivity time is not detected by ActiveExit, it could be that some software running in that user's account simulates user activity. To check for that, enable a screensaver for that user and see if it gets activated. If not, locate the culprit.

• Make sure that the latest Windows updates (including service packs, if any) are applied to your system installation.

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